Responsible Gaming

Gaming Should Be Entertainment, Not Income

At Winbox MY, we believe that online gaming should be an enjoyable form of entertainment only. Gaming should never be considered as a way to earn money or solve financial problems. The house always has an edge, and losses are always a possibility. Please gamble only with money you can afford to lose, and always maintain control over your gaming habits.

Age Verification & Legal Requirements

In Malaysia, online gaming is restricted to individuals who are 18 years of age or older, or the applicable legal age in your jurisdiction. By accessing Winbox MY, you confirm that you meet these age requirements and that gaming is legal in your location. We are committed to preventing underage gambling and encourage parents and guardians to monitor online activities.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you experience any of the following warning signs, please seek help immediately:

• Chasing Losses: Continuing to gamble to recover money you've lost
• Hiding Gambling: Concealing gaming activities from family or friends
• Loss of Control: Inability to stick to predetermined gaming limits
• Neglecting Responsibilities: Prioritizing gaming over work, school, or family obligations
• Increased Spending: Gradually gambling with larger amounts of money
• Mood Changes: Experiencing anxiety, irritability, or depression related to gaming
• Borrowing to Gamble: Taking loans or borrowing money to fund gaming activities
• Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gaming
• Neglecting Health: Poor sleep, nutrition, or personal hygiene due to gaming
• Relationship Conflicts: Arguments with loved ones about gaming habits

Self-Help Tools & Responsible Gaming Features

Winbox MY provides several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, monthly)
• Loss Limits: Establish a maximum loss threshold to protect your finances
• Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
• Session Time Limits: Set automatic time limits for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from your account
• Account Cooling-Off Period: Take a mandatory break from gaming (24 hours to several months)
• Gaming History: Review detailed records of your gaming activity and expenditure

To access these tools, visit your account settings or contact our customer support team for assistance.

Support Organizations & Helplines

If you or someone you know is struggling with problem gambling, professional help is available. Please reach out to one of these organizations:

Malaysia

• National Gambling Addiction Support (NGAS): Professional counseling and support services for gambling addiction in Malaysia
• Ministry of Health Malaysia - Mental Health Services: Access to mental health support and addiction counseling through government facilities

Regional & International Support

• GamCare (UK): www.gamcare.org.uk — Free, confidential support and counseling
• GamStop (UK): www.gamstop.co.uk — National self-exclusion scheme
• Gambling Help Online (Australia): www.gamblinghelponline.org.au — Online and telephone counseling
• Responsible Gambling Council (Canada): www.responsiblegambling.org — Resources and research on responsible gaming
• National Council on Problem Gambling (US): www.ncpgambling.org — 1-800-GAMBLER helpline (1-800-426-2537)

All support organizations offer confidential, non-judgmental assistance at no cost.

If You Need Help, Reach Out Today

Problem gambling is a treatable condition. Seeking help is a sign of strength, not weakness. Whether you're concerned about your own gaming habits or those of someone close to you, professional support is available 24/7.

Do not hesitate to contact a support organization or speak with a counselor. Your well-being is our priority.

If you believe you have a gambling problem, please:

• Contact a support organization listed above
• Speak with a trusted friend or family member
• Use the self-help tools available on your Winbox MY account
• Seek professional counseling or therapy

This Responsible Gaming information is provided for educational purposes. Winbox MY is committed to promoting responsible gaming practices and supporting the well-being of our players. For more information about our responsible gaming policies, please contact our customer support team.